Heart of Texas Council of Governments Receives National Association of Development Organizations 2017 Innovation Award

Contributed Article

WASHINGTON, DC – The Heart of Texas Council of Governments (HOTCOG) has received a 2017 Innovation Award from the National Association of Development Organizations (NADO) for the 9-1-1 Next Generation Technology implementation to the Rural HOTCOG Region project.

The Heart of Texas Council of Governments (HOTCOG) Regional 9-1-1 Program has successfully deployed an MPLS Private IP network with the infrastructure that will support Next Generation 911 (NG9-1-1) applications such as enhanced ability to exchange data between Public Safety Answering Points (PSAPs), call routing of 9-1-1 calls through an IP network and receiving call information in multiple media formats. Robust, geo-diverse 9-1-1 equipment was installed in a host-remote solution combining the functions of 7 standalone PSAPs into two host locations, as well as a wireless backup as an alternate path to routing 9-1-1 calls during an outage. Text-to-9-1-1 was implemented for callers unable to make a regular voice call or as an option for a person with a deaf or speech disability. In addition, HOTCOG has transitioned to an Enterprise Geospatial Management System (EGDMS) allowing for the routing of 9- 1-1 calls based on location and derived from our Region’s GIS data, a critical component of NG9-1-1 success.

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