TIPS FOR KEEPING CALM IN THE MIDST OF CRISIS
In this time of great change and uncertainty, crisis situations seem to be growing at a rapid speed. The emotional turmoil and negative behavior that is on the rise, spanning from verbal abuse to physical assault, is requiring schools and agencies to intervene more often for the safety and protection of the students, staff and clients. Schools and agencies have a responsibility to train their staff to safely and effectively deal with reasonably foreseeable situations.
We at Handle With Care would like to offer some tips when responding to someone who is becoming out of control. There is a natural, but incorrect, tendency to respond to the person in conflict the same way as they are behaving. Many times we feel overwhelmed by the situation and experience emotions like anger and fear. When we exhibit these emotions, it increases rather than decreases the conflict and crisis around us. When dealing with an agitated person, child or student, we must control not only our verbal but non-verbal communication as well.
To read more of this story, pick up a copy of Thursday's edition of The Groesbeck Journal! You can also subscribe online or call 254-729-5103.